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UNIVERSITÀ DEGLI STUDI
DEL SANNIO   Benevento
 

A framework for measuring business processes based on GQM

Aversano, L.., T.. Bodhuin, G. Canfora, and M.. Tortorella, "A framework for measuring business processes based on GQM", Proceedings of the Hawaii International Conference on System Sciences, vol. 37, pp. 163-172, 2004.