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UNIVERSITÀ DEGLI STUDI
DEL SANNIO   Benevento
 

MULTIDIMENSIONAL STATISTICAL METHODS BASED ON CO-INERTIA FOR THE CUSTOMER SATISFACTION EVALUATION

L, D’A., AMENTA. P., R. F, M.. Gallo, and SARNACCHIARO. P, "MULTIDIMENSIONAL STATISTICAL METHODS BASED ON CO-INERTIA FOR THE CUSTOMER SATISFACTION EVALUATION", Proceedings of International Quality Conference IQC ’99, 8-11/12/99, Bangkok, Thailandia, pp. –, 1999.